WaterHealth India has been committed to serving its customers tirelessly and ensuring the well-being of its employees and partners over the course of the coronavirus pandemic. Over the past two months, the company has been able to dispense over 45 million liters of water through its WaterHealth Centers (WHCs) in Bangalore, Delhi, Gurgaon and numerous towns and villages of Karnataka, Andhra Pradesh and Telangana, serving safe and pure drinking water to approximately 85,000 households.
To ensure that operations run smoothly without compromising the health of any stakeholder, WaterHealth India has taken several steps in line with the government’s mandate to protect its customers and employees.
Complying with social distancing norms to maintain a distance of 6 feet, chalk circles were drawn outside the premises for the consumers to stand in a queue while they waited for their turn to fill their 20-liter cans. Further, helpers were stationed at the entrance of the WHC to ensure that customers entered the WHC only after sanitizing their hands and that only a single consumer was permitted inside the center at a given time. Both these measures allowed the staff to limit the number of individuals present inside the WHC.
All employees present at the WHC were mandated to wear necessary protective gear including gloves and a mask throughout working hours. WHIN also installed posters mentioning common precautions to be followed within and outside the premises of the WHC as a means to increase awareness.
Digital Payment Methods
Consumers were encouraged to pay using e-wallets and UPI such as PhonePe/ Google Pay/ PayTM to reduce the spread of infection by transfer of cash. In cases where it was not possible to pay digitally, money was accepted by a gloved plant operator and the cash box was isolated for an appropriate measure of time till it was safe to handle the cash.
With the lockdown restrictions becoming less stringent, WaterHealth will continue to do its bit and employ these precautions at its 358 WHCs and Water Vending Machines (WVMs) across India. Now more than ever, WHIN will continue to service its consumers better and more responsibly to make access to safe and affordable drinking water solutions among underserved households a reality.
To know more about our WHCs, refer to our Community Solutions page.
To know where you can find our WHCs, check out Our Presence.